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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Unified Communications and Collaboration Design | - UC Applications
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
Avaya Midsize Solution Design Sample Questions:
1. With the Avaya IX Workplace Client, what is the minimum Avaya Spaces account that Is required send and receive Instant messages?
A) Business
B) Basic
C) Platinum
D) Plus
2. With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?
A) Two users with Avaya Equinox Meetings Online virtual meeting rooms
B) One user with Office Worker licence, one user with Power User licence
C) Two users with Avaya Equinox Conferencing host licences
D) Two users with Power User licences
3. Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
A) Voicemail Pro
B) Avaya Session Border Controller for Enterprise
C) Avaya one-X Mobile
D) 1600 series telephone sets
4. You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?
A) Digital trunking needs VCM channels and analog trunks do not-
B) Digital trunking requires an SBCE for security.
C) The cost for nine analog trunk ports versus a single digital trunk port.
D) Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.
5. With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
A) The JBM24/JEM24 button module
B) The built-in volume boost
C) The J100 wireless module
D) The color display
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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