Based on Official Syllabus Topics of Actual Avaya 37820X Exam

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NEW QUESTION 10
Which license is only available In a CapEx model?

• A. ASBCE
• B. AWFOS
• C. Analog user
• D. Digital user

Answer: C

 

NEW QUESTION 11
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?

• A. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
• B. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
• C. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
• D. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
  10 Teleworker licenses,

Answer: C

 

NEW QUESTION 12
Refer to the Scenario: IT-FAC.

IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

• A. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
• B. Add a second Portwell SBCE to provide High Availability (HA).
• C. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
• D. Add an E1 or T1 line with a combo card.

Answer: D

 

NEW QUESTION 13
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

• A. Preferred Edition with VMPro and an IP Office CTI license
• B. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
• C. Preferred Edition with VMPro
• D. Essential Edition with an external PC to run Avaya Call Reporting

Answer: B

 

NEW QUESTION 14
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

• A. The Contact Center Manager Server database
• B. The Contact Center Multimedia database
• C. The Communication Control Toolkit database
• D. The Contact Center Manager Administration database

Answer: B

 

NEW QUESTION 15
With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?

• A. 500 participants
• B. 25 participants
• C. 100 participants
• D. 50 participants

Answer: D

 

NEW QUESTION 16
Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?

• A. Avaya Session Border Controller for Enterprise
• B. Avaya one-X Mobile
• C. Voicemail Pro
• D. 1600 series telephone sets

Answer: A

 

NEW QUESTION 17
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

• A. Communication Control Toolkit
• B. Outbound Campaign Management Tool
• C. Orchestration Designer
• D. Proactive Outreach Manager

Answer: B

 

NEW QUESTION 18
Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

• A. IP Office does not track that information but it is available with a call center application.
• B. IP Office tracks that information and It can be reviewed using the built-in reports.
• C. IP Office tracks that information and It Is provided In a CSV format.
• D. IP Office does not track that Information but It is available using a third-party call accounting application.

Answer: B

 

NEW QUESTION 19
Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?

• A. Avaya one-X Communicator for Windows
• B. Avaya Communicator for Windows
• C. Avaya one-X Communicator for Mac
• D. Avaya Communicator for IOS

Answer: C

 

NEW QUESTION 20
One of the features of IP Office Server Edition and IP Office Select is Lightweight Directory Access Protocol (LDAP) user synchronization. To support on-going administration, this feature can be used to In addition to Name, Full Name, and extension, what other field can be synchronized?

• A. Address
• B. Email address
• C. Job function
• D. Organization or group

Answer: B

 

NEW QUESTION 21
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

• A. Custom reports
• B. Agent Dashboards
• C. Voice Recording Library
• D. Realtime

Answer: B

 

NEW QUESTION 22
Refer to the Scenario: IT-FAC.

IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls. They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?

• A. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
• B. Add a second Portwell SBCE to provide High Availability (HA).
• C. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
• D. Add an E1 or T1 line with a combo card.

Answer: D

 

NEW QUESTION 23
Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?

• A. The incoming and outgoing trunk must be digital.
• B. The incoming trunk must be digital and the outgoing can be analog or digital.
• C. The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
• D. The incoming and outgoing trunk can be analog or digital.

Answer: B

 

NEW QUESTION 24
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?

• A. DECT R4
• B. 1200 Series
• C. 1100 Series
• D. J129

Answer: C

 

NEW QUESTION 25
Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?

• A. J139
• B. J169
• C. J179
• D. J129

Answer: D

 

NEW QUESTION 26
Refer to the Scenario: H&H Tick.

Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?

• A. A virtualized high availability Hyper-V deployment
• B. A high availability deployment on two Dell servers
• C. A high availability deployment on three Dell servers
• D. A high availability deployment on two Portwell Cad servers

Answer: D

 

NEW QUESTION 27
You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?

• A. A single design diagram
• B. A design diagram for each person
• C. A single architectural diagram
• D. An architectural diagram for each person

Answer: D

 

NEW QUESTION 28
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