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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which IT activities are supported by the BSM Application Performance Management Solution? (Select two.)

A) providing alerts to system abnormalities and events before they cause an outage
B) providing faster server provisioning time
C) providing proactive policy enforcement and compliance reporting
D) providing end-user monitoring to track business service levels
E) providing cross-domain visibility of IT infrastructure events to remove duplication

2. Which question is best used to qualify a Systems Management opportunity?

A) How often do customers complain about an application response time?
B) How do you handle Quality Assurance test management?
C) Are you looking to adapt to new initiatives like Cloud Computing?
D) How often does one team work on a problem and then realize another team worked on the same issue?

3. Which Network Management business challenges do IT executives face that are solved through BSM? (Select two.)

A) reducing costs through tool consolidation
B) reducing data center power consumption
C) monitoring security breaches more effectively
D) providing better asset management tracking
E) meeting and reporting on compliance and regulatory requirements

4. Which customer challenge does BSM Systems management most specifically address?

A) inability to detect the root-cause of an application problem
B) inability to provide a holistic and cross-domain view of their entire IT infrastructure
C) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
D) need to develop a multi-screen monitoring view of the cross-domain infrastructure

5. Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)

A) HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
B) HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
C) HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
D) HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
E) HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.

Solutions: