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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Set up Live Activity configuration
B) Maintain an activity plan
C) Create an assignment release run
D) Define a routing rule

2. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Social media profiles
B) Van stock
C) Vendors
D) Opportunities
E) Service requests

3. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Total price
B) Transfer status
C) Pricing status
D) External ID
E) Invoicing status

4. When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A) Upload data from the template file
B) Realign territory data
C) Find and fix errors in the data file
D) Export data to local file
E) Align data fields with input fields

5. To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A) Visit
B) Ticket
C) Maintenance plan
D) Contract

Solutions: