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EXIN ITIL Foundation (V4) Sample Questions:

1. What is the purpose of the 'problem management' practice?

A) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B) To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
C) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
D) To protect the information needed by the organization to conduct its business

2. A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A) As a problem
B) As an event
C) As a change request
D) As a service request

3. Which is a financially valuable component that can contribute to the delivery of a service?

A) IT asset
B) Service offering
C) Sponsor
D) Configuration item

4. Which principle concentrates on service consumers?

A) Focus on value
B) Optimize and automate
C) Start where you are
D) Keep it simple

5. Which function is responsible for the management of a data centre?

A) Application management
B) Service desk
C) Facilities management
D) Technical management

Solutions: