Attested ITILFND_V4 Dumps PDF Resource [2022]
Latest ITILFND_V4 Actual Free Exam Questions Updated 120 Questions
NEW QUESTION 26
Which of these should be logged and managed as a problem?
- A. A user requests delivery of a laptop
- B. A monitoring tool detects a change of state for a service
- C. 'Continual improvement' needs to prioritize an improvement opportunity
- D. Trend analysis shows a large number of similar incidents
Answer: D
NEW QUESTION 27
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?
- A. An initial baseline assessment
- B. Understanding priorities for improvement
- C. The production of a detailed CSI plan
- D. Verifying that improvement targets have been achieved
Answer: D
NEW QUESTION 28
What is the purpose of the 'information security management' practice?
- A. To plan and manage the full lifecycle of all IT assets
- B. To observe services and service components
- C. To protect the information needed by the organization to conduct its business
- D. To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
Answer: C
NEW QUESTION 29
Which statement about outcomes is CORRECT?
- A. Helping service consumers achieve outcomes reduces service provider costs
- B. Outcomes are one or more services that fulfill the needs of a service consumer
- C. Outcomes help service consumers achieve outputs
- D. Service providers help service consumers achieve outcomes
Answer: D
NEW QUESTION 30
Which is a purpose of the 'service level management' practice?
- A. To support the agreed quality of a service handling all agreed, user-initiated service requests
- B. To set clear business-based targets for service levels
- C. To ensure that the organization's suppliers and their performance are managed appropriately
- D. To establish and nurture the links between the organization and its stakeholders
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 31
Which describes a set of defined steps for implementing improvements?
- A. The `engage' value chain activity
- B. The `continual improvement model'
- C. The `continual improvement register'
- D. The `improve' value chain activity
Answer: B
NEW QUESTION 32
Which term relates to service levels aligned with the needs of service consumers?
- A. Utility
- B. Warranty
- C. Service management
- D. Cost
Answer: B
NEW QUESTION 33
When should a full risk assessment and authorization be carried out for a standard change?
- A. When the procedure for the standard change is created
- B. When an emergency change is requested
- C. At least once a year
- D. Each time the standard change is implemented
Answer: A
NEW QUESTION 34
Which statement about stakeholders is TRUE?
- A. External customers are those who work for the same organization as the IT service provider
- B. Internal customers are always charged for the IT services they receive from the IT service provider organization
- C. Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement
- D. Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization
Answer: D
NEW QUESTION 35
Which service lifecycle stage provides the following values to the business?
- A. Service transition
- B. Service design
- C. Service strategy
- D. Service operation
Answer: D
NEW QUESTION 36
Which is a purpose of the 'service desk' practice?
- A. To be the entry point and single point of contact for the service provider with all of its users
- B. To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
- C. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
- D. To support the agreed quality of a service by handling all pre-defined, user-initiated service requests
Answer: A
NEW QUESTION 37
Why should some service requests be fulfilled with no additional approvals?
- A. To set user expectations for fulfillment times
- B. To streamline the fulfillment workflow
- C. To ensure that information security requirements are met
- D. To ensure that spending is properly accounted for
Answer: B
NEW QUESTION 38
Which is NOT a sub-process of capacity management?
- A. Service capacity management
- B. People capacity management
- C. Business capacity management
- D. Component capacity management
Answer: B
NEW QUESTION 39
Which service level metrics are BEST for measuring user experience?
- A. Operational metrics
- B. Metrics for the percentage of uptime of a service
- C. Single system-based metrics
- D. Metrics linked to defined outcomes
Answer: D
NEW QUESTION 40
Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].
- A. Specialist teams
- B. Third party support
- C. Immediate escalation
- D. A separate process
Answer: D
NEW QUESTION 41
Which function is responsible for the management of a data centre?
- A. Facilities management
- B. Service desk
- C. Application management
- D. Technical management
Answer: A
NEW QUESTION 42
Which statement about IT service management is CORRECT?
- A. It is performed by customers using a mix of IT systems, services and processes
- B. It is performed by the service desk using a mix of people, process and technology
- C. It is performed by IT service providers using a mix of suppliers and their products
- D. It is performed by IT service providers using a mix of people, process and technology
Answer: D
NEW QUESTION 43
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
- A. A service
- B. An IT asset
- C. Service management
- D. Continual improvement
Answer: A
NEW QUESTION 44
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