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Avaya 3313 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
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NEW QUESTION 41
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
- B. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- C. Contact Center Manager Administration (CCMA) supplies license keys as required.
- D. WebLM is configured on the AAMS to provide the required license keys.
Answer: C
NEW QUESTION 42
You are in the process of troubleshooting the Contact Center License Manager.
You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?
- A. Access and partition Manager
- B. Multimedia Administration Tool
- C. server configuration
- D. Contact center Management
Answer: A
NEW QUESTION 43
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMM Database Logging
- B. CCMA > Multimedia
- C. Multimedia Dashboard
- D. Multimedia Administrator
Answer: B
NEW QUESTION 44
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 200 Ringing
- B. 200 ACK
- C. 180 ACK
- D. 180 Ringing
Answer: B
NEW QUESTION 45
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. All SIP signaling and RTP streams will go to the active and standby server.
- B. All SIP signaling and RTP streams will go to the Active server.
- C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- D. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
Answer: A,B,D
NEW QUESTION 46
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. Clear call from the utility and from Real-TIME Display Report.
- B. View only those calls that are waiting in queue.
- C. View all calls
- D. Disconnect the call if one is present in the system.
Answer: A,B,D
NEW QUESTION 47
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. Back-to-Back User Agent
- B. SIP Gateway
- C. SIP Gateway Manager
- D. User Agent
Answer: D
NEW QUESTION 48
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- B. The Call-by-Call report can include several reporting intervals.
- C. You can enable Call-by-Call statistics for reports on a per application basis.
- D. If a call is queued and an announcement is played, the event will be included in the event column.
Answer: B,C,D
NEW QUESTION 49
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A. Session Manager
- B. SIP Gateway manager
- C. Contact center Media services
- D. Avaya Aura Media server
Answer: C
NEW QUESTION 50
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. Back to Back User Agent (B2BUA) with TLS
- B. Network Routing Service with TCP and UDP
- C. SIP Redirect Server with RTP
- D. SIP Gateway with Real-Time Protocol (RTP)
- E. SIP Gateway Manager with transport Layer Security (TLS)
Answer: D
NEW QUESTION 51
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Contact Center Multimedia (CCMM) Administration
- B. Database Webadmin
- C. Agent Desktop
- D. Outbound Campaign Management Tool
Answer: A,B,D
NEW QUESTION 52
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
- A. nslookup displays the fully-qualified Hostname and IP Address of the Target
- B. nslookup displays the server Hostname and IP Address
- C. Run nslookup from Windows > Apps > Services
- D. Run nslookup from the Windows command line
Answer: B,C,D
NEW QUESTION 53
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. AACC CDN
- C. Customer telephone number
- D. Avaya Aura Media server (AAMS) addresses
Answer: A,C,D
NEW QUESTION 54
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
- B. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- C. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
- D. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
Answer: D
NEW QUESTION 55
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Summary Log file
- B. Call Properties Report
- C. Summary Report
- D. Sip Sequence Report
- E. Event Report
Answer: A,C,D
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 56
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on Connect to
- B. Click on Aliases
- C. Click on AACC-DATABASE-CCMS
D .Click on Startup
Answer: B
NEW QUESTION 57
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. CCT
- B. SIP RTP
- C. TAPI AnswerCall
D TR87 AnswerCall
Answer: A
NEW QUESTION 58
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. AML
- B. TCP
- C. H.323
- D. TR87/TLS
- E. STP
Answer: E
NEW QUESTION 59
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
- A. The call is removed from the Real-Time Display Report and the call is disconnected.
- B. The call is remove from the utility and from the real -time Display report.
- C. The call is disconnected and you must refresh the real-time Display Report.
- D. The call is removed from the utility but will remain on the Real-Time Display Report.
Answer: C
NEW QUESTION 60
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. CCMA > User Logins
- C. Manager Administration > User accounts
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 61
If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)
- A. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
- B. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.
- C. Confirm recordings have been uploaded to the CCMS.
- D. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).
- E. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.
Answer: A,B,E
NEW QUESTION 62
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