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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SME Communications System Overview | - Licensing and feature enablement concepts - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components |
| Topic 2: Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration - Initial system setup and provisioning |
| Topic 3: Call Routing and Features | - Inbound and outbound call routing - Voicemail and messaging services - Auto attendants and hunt groups |
| Topic 4: Networking and SIP Integration | - SIP trunk configuration and troubleshooting - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems |
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and resolution procedures - Software upgrades and patch management - System monitoring and diagnostics tools |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. All of the CCR licenses are being used.
- B. The CCR Agent is not an CCR administrator.
- C. CCR Agent is checked on the user's telephony tab.
- D. The CCR Agent is not logged into the phone.
- E. The CCR agent is in After Call Work (ACW).
Correct Answer: C 🗳️
For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)
- A. Set IP address of call accounting software.
- B. Set SMDR.
- C. Set CDR.
- D. Install Delta Server.
Correct Answer: A,B 🗳️
Which two hunt groups support Forward Hunt Group Calls? (Choose two.)
- A. Rotary
- B. Longest Waiting
- C. Collective Call Waiting
- D. Collective
- E. Sequential
Correct Answer: A,E 🗳️
Which three are required to get UMS working on a client PC? (Choose three.)
- A. VoiceMail Pro installed with the UMS option loaded on a server
- B. UMS Client application installed on the user's PC
- C. UMS Web Service is enabled on the User Profile in the configuration
- D. MAPI Profile installed and configured on the VoiceMail Pro server
- E. a compatible Internet browser
Correct Answer: A,D,E 🗳️
What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?
- A. A line/station is in use on the module.
- B. There is no communication with the IP Office.
- C. The .bin files are not loaded into the module.
- D. No lines/stations are in use on the module.
Correct Answer: B 🗳️
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