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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Each product engineer at Cloud Kicks supports a specific product line. There are five product lines. While sales reps sell all of the company's product lines, sales management wants the appropriate product engineer to be able to automatically view any new Opportunity for their particular product line with Read-Only rights.
What should the consultant do to meet the requirement?

A) Enable Default Opportunity Teams for the Opportunity.
B) Create criteria-based opportunity sharing rules for each product line.
C) Enable Default Account Teams for each product line.

2. Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories.
Which attribute of Sales Territories should the consultant consider when developing the new territory model?

A) All Account assignment rules should be run when the model state is set to Planning.
B) The system administrator profile is required to run territory planning reports.
C) A model must be activated in order to view reassigned accounts.

3. Predefined groups of sales reps work collaboratively on Accounts in the Cloud Kicks (CK) sales model. Each group is also responsible for specific accounts. CK has organization-wide default access set to Public Read
/Write for Accounts. CK discovered this caused issues with data quality where reps edited accounts outside their scope of responsibility. CK wants to allow reps to view any account, but restrict editing to only reps who are responsible for those specific accounts.
Which step should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?

A) Change Account organization-wide defaults to Public/Read-Only.
B) Change Account organization-wide defaults to Private.
C) Create an Account sharing rule to grant Read/Write access to all accounts.

4. Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.
What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A) Review the login history on the user record.
B) Create a User report and filter by Login Subtype.
C) Create a custom report on the User object.

5. Universal Containers (UC) does business with a contact associated with a specific account with the contact role of executive.
The contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to track the contact on both accounts.
What is the most efficient solution that the consultant should implement to meet the requirement?

A) Enable the Contact to Multiple Accounts feature.
B) Create a new lookup field on the Contact record.
C) Create a new Contact record related to the nonprofit account.

Solutions: