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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Topic 2: Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Topic 3: Practical Application of Sales Cloud Expertise | 33% | - Customer success and solution delivery - Sales Cloud implementation strategies - Scalability and maintainability |
| Topic 4: Opportunity Management | 17% | - Opportunity stages and pipeline management - Forecasting and quota management |
| Topic 5: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 6: Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question 1
Cloud Kicks wants to enable Person Accounts. What does the consultant need to do before enabling Person Accounts?
A. Disable access to Experience Cloud sites during the cutover.
B. Set default sharing of Account to Public Read/Write.
C. Create at least one Account record type.
Question 2
Cloud Kicks (CK) has been losing market share to competitors over the past year. CK management is planning next year's budget and has allocated more money for in-person meetings with its existing partners because CK thinks it will reduce churn. Which option should a consultant recommend that CK use to track the spending increase for onsite visits?
A. Report on opportunities with and without onsite activities.
B. Report on the activity type that corresponds to an onsite visit.
C. Report on accounts with and without onsite activities.
Question 3
Sales reps at Cloud Kicks are responsible for creating leads manually and uploading leads. The marketing department has noticed that some leads are missing important information. Which functionality should the consultant apply to ensure that the main fields are populated?
A. Required fields
B. Path with key fields
C. Screen flows
Question 4
The sales department at Cloud Kicks is growing quickly. New sales executives want to prioritize interacting with contacts who make or influence the decision to purchase Sales Cloud. What should the consultant recommend to document the decision-makers and influencers?
A. Update Primary Contact on all Opportunities.
B. Create @ report showing Contacts with executive job titles.
C. Use Contact Roles on the Opportunity object.
Question 5
Cloud Kicks uses an external Enterprise Resource Planning (ERP) application to process its orders. The ERP application needs to receive data about opportunities when the opportunity closes. Which solution should the consultant recommend?
A. Salesforce Connect
B. External Relationship with custom object
C. Outbound Message with record-triggered flow
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |
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