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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?

A) Advanced Small Community Networking (SCAN)
B) IP500 IP Office Multi-Site Network (MSN)
C) IP500 Voice Networking Channels
D) Preferred Edition - Messaging

2. A client has an office with 40 real estate agents sharing twenty 9600 series IP phones. A 20channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5 MB VLAN with QoS to support the VoIP traffic. The client wishes for the highest voice quality while limiting Voice Compression Module (VCM) resources used. Which codecs should be used for the SIP trunk and IP phones to meet the client requirements?

A) G.729(a) for the SIP trunk and G.711 for the IP phones
B) G.711 for the SIP trunk and G.711 for the IP phones
C) G.711 for the SIP trunk and G.729(a) for the IP phones
D) G.729(a) for the SIP trunk and G.729(a) for the IP phones

3. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)

A) Set the remote sites as distributed servers.
B) Set the remote sites as backup servers.
C) Set the central site as a centralized server.
D) Set the central site as a distributed server.

4. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
B) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call

5. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) The 5420 DS is no longer supported.
B) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
C) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
D) The 5420 DS is corrupted and must be replaced.
E) Start the IP Office Manager application.

Solutions: