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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on warranty duration and extensions.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
D) Duration of services is based on event type, depending on the hardware issue.

2. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) Availability in over 150 countries
B) An HP technician onsite next business day
C) 24 hour coverage, including holidays
D) Accidental Damage Protection

3. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
B) HP Custom Contractual Services are linked to one hardware serial number.
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

4. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Supporting printers based on usage
B) Ensuring 100% uptime
C) Supporting mobile users with no downtime
D) Preventing theft of IT resources
E) Securing sensitive data
F) Ensuring rising levels of student performance

5. Which services can be offered for both printer and PC equipment? (Select two.)

A) Asset Tagging
B) Maintenance Kit
C) PC Tracking and Recovery
D) Printer Installation
E) Defective Media Retention
F) Onsite Repair

Solutions: