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NEW QUESTION # 42
Which of the following situations would use a fixed-position layout?

• A. buffet style restaurant
• B. ship construction
• C. supermarket
• D. vehicle assembly

Answer: B

Explanation:
Ship construction would used a fixed-position layout. This is when you're making something that is too big/ heavy to pass through a traditional factory / conveyor belt set up. So rather than the item passing to different teams/ departments, each team / department comes to the item when it is their time to work on it. In the other examples the item (vehicle, food in the supermarket or buffet) the products get moved around- the ship is the only item that remains where it is. This question is based on the 4 types of Plant Layout on p.17. This could form part of a drag and drop question too.

NEW QUESTION # 43
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 1?

• A. quality
• B. speed
• C. flexibility
• D. cost

Answer: A

Explanation:
The correct answers are as follows:

NEW QUESTION # 44
Which of the following is not a key stakeholder in the implementation of Six-Sigma?

• A. suppliers
• B. customers
• C. employees
• D. processes

Answer: A

Explanation:
Suppliers are not a stakeholder for Six Sigma- the other three are- this is from p.136

NEW QUESTION # 45
Performance Benchmarking is a form of what type of benchmarking?

• A. internal
• B. non-competitive
• C. competitive
• D. external

Answer: A

Explanation:
Performance Benchmarking is an internal form of benchmarking where you compare the performance of 2 different departments against each other. This is from p.82.

NEW QUESTION # 46
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

• A. machinery- ensuring there is little to no downtime in machinery use
• B. staff- the reduction of human error
• C. inputs such as the quality of raw materials
• D. outputs- which will be measured against strict criteria

Answer: B

Explanation:
Poka Yolk is about reducing human / user errors. This is from p.134

NEW QUESTION # 47
Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO

• A. point-of-departure interviews
• B. phone surveys
• C. machine diagnostic checks
• D. in-process checks

Answer: C,D

Explanation:
In-process checks and machine diagnostic checks provide answers the quickest as these are conducted DURING processes. Surveys and Point-of-departure interviews are conducted AFTER guests have left- so there is a time-delay here. They're also more resource- intensive. See p.96 for a list of techniques that can be used by a company to uncover failures.

NEW QUESTION # 48
Where a company produces many different but similar products, what is this dimension known as?

• A. low variation
• B. high variety
• C. high variation
• D. low variety

Answer: B

Explanation:
This is high variety. Variation is about fluctuations in demand. See p.49

NEW QUESTION # 49
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 8?

• A. standards gap
• B. communication gap
• C. satisfaction gap
• D. delivery gap

Answer: C

Explanation:
The correct answers are as follows:

NEW QUESTION # 50
According to Juran, there are several options to improve quality- these include which of the following? Select THREE

• A. refine
• B. repair
• C. renovate
• D. reallocate
• E. remove

Answer: A,B,C

Explanation:
repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.

NEW QUESTION # 51
Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 2?

• A. flexibility
• B. speed
• C. quality
• D. cost

Answer: A

Explanation:
The correct answers are as follows:

NEW QUESTION # 52
Blue Slipper Ltd is a multi-national organisation that produces a variety of cosmetic products. A team has been put together to create a strategy for the Marketing Department in order to increase sales and thus profitability. What level of strategy is being created?

• A. functional level strategy
• B. corporate level strategy
• C. business level strategy
• D. operational level strategy

Answer: A

Explanation:
The correct answer is functional level strategy as Marketing is a function within the business. P.32 discusses the three levels of strategy: corporate (whole organisation), business level (divided by business unit such as lipsticks, mascara etc) and function (divided by department such as marketing, operations and HR). The last option is made up.

NEW QUESTION # 53
Which of the following is a benefit to a company of introducing TQM?

• A. improved supplier relations
• B. benchmarking is made easier
• C. higher profit margins
• D. increased customer loyalty

Answer: D

Explanation:
Increased customer loyalty is a benefit of TQM (p.107). This is because the focus of TQM is customer satisfaction and this in turn will lead to customer loyalty.

NEW QUESTION # 54
Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

• A. yes- operations management is ensuring a company has the correct resources to create goods
• B. yes- operations management ensures there are sufficient goods produced to meet customer demand
• C. no - operations management can also be concerned with the creation of intangible goods
• D. no- operations management is concerned with ensuring the organisation is profitable

Answer: C

Explanation:
you can't touch or hold), also requires operations management. P.2

NEW QUESTION # 55
Which improvement theory follows the maxim of 'don't automate, obliterate'?

• A. Continuous Improvement
• B. Benchmarking
• C. BPR
• D. ERP

Answer: C

Explanation:
The correct response is BRP- Business Process Re-engineering. The quote is from Michael Hammer. BRP is about finding better ways of processing, by taking everything apart and putting it back together again in a more efficient and effective way. See p.86.

NEW QUESTION # 56
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 2?

• A. statistical process control
• B. kansei engineering
• C. quality function deployment
• D. quality circle

Answer: A

Explanation:
The correct answers are as follows:

NEW QUESTION # 57
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