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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Default the IP Office.
B) Remove the daughter boards.
C) Re-install the IP Office Professional License.
D) Remove the Embedded Voicemail Card.
E) Upgrade the system to the current GA software.

2. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Incoming Call Route Fallback Destination
B) Time of Day Forwarding
C) Time Profile
D) Forward Hunt Group Calls

3. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) LAN Interface Module
B) Avaya IP Endpoints License
C) H.323 Networking License
D) Voice Compression Module

4. A client has five locations on a Small Community Network (SCN) with a centralized voicemail at the central site. The VoiceMail server is running out of resources to support all the remote auto attendants. The client wants all sites to have their own auto attendants while the central site supports user and hunt group mailboxes. How should the two site settings be configured? (Choose two.)

A) Set the remote sites as distributed servers.
B) Set the remote sites as backup servers.
C) Set the central site as a centralized server.
D) Set the central site as a distributed server.

5. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
B) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
C) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
D) "Agent1" cannot be used as a name for a CCR agent.

Solutions: