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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Incoming Call Route Fallback Destination
B) Time of Day Forwarding
C) Time Profile
D) Forward Hunt Group Calls

2. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Just pull out the card; special shutdown is not required.
B) Use the Manager application to shutdown the card before removing the SD card.
C) Use the System Status Application to shutdown the card before removing the SD card.
D) User System Monitor to shutdown the card before removing the SD card.
E) Dial the shutdown short code to shutdown the card before removing the SD card.

3. After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Upgrade Delta Server to the latest release using the IP Office Admin software.
D) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.

4. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) Phone Manager
B) Call Status
C) System Status
D) System Monitor
E) Manager TFTP log

5. Which three clients are supported for IP Office IMAP services? (Choose three.)

A) MS Outlook
B) Lotus Messages
C) MS Outlook Express
D) Microsoft Office Communicator
E) Lotus Notes

Solutions: