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How much IBM Business Partner SaaS Support Mastery Test v1 costs

• Passing Score: 34 or higher
• No of Questions: 48 Questions
• Examination Fees: $180 USD
• Types of questions: Performance Based Questions
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1
• Length of Exam: 75 min

For more info read reference:

IBM P9560-043 Official Certification Site

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The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Managing cases from the first call through to resolution
• Having committed responses times
• Providing regular status updates,
• Identify known errors and provide resolution to End User
• Managing End User satisfaction issues
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Implement solution, workaround or fix, as provided by IBM.
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• confirming next steps in problem investigations
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• All communication with your End User
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Logging all calls
• Providing regular status updates
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Setting realistic expectations
• Have and maintain a system
• Obtaining additional information for debugging
• As feasible providing solutions, workarounds or fixes for errors / problems
• Assigning severity
• Include the Technical Support as specified in the applicable
• Tracking customer incidents / cases

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• SaaS Support Portal Knowledgebase
• SaaS Support Portal Escalation Process
• Where to go for Level 2 Support
• SaaS Support Portal Severity Levels
• SaaS Support Portal
• Overview of Support through the Software Support Portal
• Software Support Portal
• Objective of IBM Support
• End User Responsibilities
• Software Support Portal Severity Levels
• Software Support Portal Escalation Process
• Support Roles and Responsibilities
• Level 1 Support: Business Partner Responsibilities
• Level 2 Support: IBM Responsibilities
• Software Support Portal Knowledgebase
• Overview of Dealing with Problems

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IBM P9560-043日本語 Exam Syllabus Topics: