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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative solutions for the team to consider.
Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment.
Which statement is correct?

A) Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.
B) Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.
C) Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.
D) Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.

2. What is a characteristic of cross-functional teams?
Select one.

A) Team members are from about the same hierarchical level.
B) Although team members cross functions they come from the same work area.
C) Team members' votes on decisions are sequenced according to the hierarchy of the function they represent.
D) Team members are from a vertical cross-section of the organization.

3. What is a strength of group decision making?
Choose 1 answer

A) Power of groupthink
B) Reduced time for making decisions
C) Increased diversity of views
D) Conformity pressures in groups

4. Identify the three forces that play a particularly important role in sustaining an organization's culture?
Select one.

A) Socialization methods, selection process, and actions of top management
B) Socialization methods, age of key employees, and actions of top management
C) Age of key employees, socialization methods, and selection process
D) Age of key employees, selection process, and actions of top management

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

A) Superordinate goals and altering the structural variables
B) Authoritative command and roughing
C) Roughing and compromise
D) Expansion of resources and confrontation

Solutions: