Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Nowadays the knowledge capabilities and mental labor are more valuable than the manual labor because knowledge can create more wealth than the mental labor. If you boost professional knowledge capabilities in some area you are bound to create a lot of values and can get a good job with high income. Passing the test of Microsoft certification can help you achieve that, and our MB2-718日本語 training materials are the best study materials for you to prepare for the test. Our MB2-718日本語 guide materials combine the key information about the test in the past years' test papers and the latest emerging knowledge points among the industry to help the clients both solidify the foundation and advance with the times. We give priority to the user experiences and the clients' feedback, MB2-718日本語 practice guide will constantly improve our service and update the version to bring more conveniences to the clients and make them be satisfied. The clients' satisfaction degrees about our MB2-718日本語 training materials are our motive force source to keep forging ahead. Now you can have an understanding of our MB2-718日本語 guide materials.
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How to book the MB2-718 Exam
These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
- Manage the Unified Service Desk (USD) 15%-20%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
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Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Dynamics 365 Field Service Integration | 20% | - Resource management and scheduling - Products, price lists, and territories - Field service and customer service integration |
| Implement Service Management Analysis and Voice of the Customer | 25% | - Service analytics and reporting
|
| Configure Unified Service Desk | 20% | - Toolbars, navigation rules, and events - Hosted controls and configuration - Session management and integration |
| Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Implement knowledge management
|
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