Pay high attention to the user experiences

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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement best describes self-encrypting drive (SED) technology?

A) SEDs can support hardware-based encryption, software-based encryption, and a combination of the two configured using HP ProtectTools.
B) SEDs that use hardware-based encryption encrypt all files on the disk other than operating system files.
C) SEDs can support hardware-based encryption or software-based encryption configured using HP ProtectTools.
D) The hardware-based encryption in a SED uses a 256-bit Advanced Encryption Standard algorithm that surpasses the Trusted Computing Group's OPAL Security standard.

2. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to configure the version of Windows that the system will use.
B) Update the BIOS to the latest revision or to the revision requested by the customer.
C) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
D) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
E) Access the BIOS to reset the system ID and/or device serial number.

3. Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A) drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
B) provides a soft surface to prevent scratches on the case or outer shell of the computer.
C) provides a dissipative connection for a wrist strap that must be worn by the service technician.
D) provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
E) provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.

4. Which statement best describes the Restriction of Hazardous Substance (RoHS) environment standard to which HP is committed?

A) RoHS regulates the supply and return of parts containing restricted or controlled materials.
B) RoHS regulates the supply and return of notebook batteries.
C) RoHS defines the policy for the disposal of obsolete equipment.
D) RoHS defines the process for a compliant processor upgrade.

5. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
B) Try reading the protected media on a standard definition device to ensure that the media is working properly.
C) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
D) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.

Solutions: