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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A) Create a single Service Appointment.
B) Create two Service Crews.
C) Create a crew with two Technicians.
D) Create a work rule with two required skills.

2. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Entitlement
B) Service Urgency
C) Customer Working Hours
D) Service DueDate

3. Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A) Manually flag ServiceAppointments as "In Jeopardy" due to weather.
B) Configure a new Service Level for immediate assignment.
C) Postpone all lower-priority jobs and extend Due Dates.
D) Configure an Emergency Policy and use the Emergency Wizard.

4. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A) There are no service resources available with the required skill levels.
B) Global optimization doesn't reschedule appointments that have rule violations.
C) The optimizeruses a scheduling policy different from what is used on the dispatch console.
D) The territory of the resources was not included in the global optimization request.

5. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
B) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
C) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
D) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

Solutions: