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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile Application | 20% | - Real-Time Communication - Offline Capabilities - Mobile Checkout and Time Tracking - Field Service Mobile App Features |
| Configuration and Integration | 16% | - API and Web Services - SAP FSM System Configuration - Integration with SAP ERP and CRM - Third-Party System Integration |
| Service Reporting and Analytics | 16% | - Reports and Dashboards - KPI Monitoring and Analysis - Service Performance Metrics - Custom Report Generation |
| Resource Management | 22% | - Workforce Planning and Forecasting - Technician Management - Travel and Route Optimization - Skill-Based Matching |
| Service Order Management | 26% | - Service Order Status Management - Service Order Assignment and Routing - Service Order Scheduling and Planning - Service Order Creation and Processing |
SAP Certified - SAP Field Service Management Sample Questions:
What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
- A. Supporting IT modernization projects
- B. Increasing marketing ROI
- C. Enhancing customer retention
- D. Reducing customer engagement
Correct Answer: A 🗳️
How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.
- A. By aligning organizational strategies
- B. By providing real-time customer feedback
- C. By boosting marketing efforts
- D. By ensuring code noncompliance is addressed
- E. By offering upgrade preparation insights
Correct Answer: D,E 🗳️
What are some of the features available to technicians on the mobile apps?
There are four correct answers.
- A. Service workflows
- B. Recording planned/unplanned consumption of material/spare parts
- C. Using smartforms/checklists
- D. Recording efforts, expenses, and mileage
Correct Answer: A,B,C,D 🗳️
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
- A. False
- B. True
Correct Answer: A 🗳️
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
- A. Customer satisfaction levels
- B. IT and HR integration
- C. Vision and execution
- D. Marketing and sales process
Correct Answer: C 🗳️
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