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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following options is included only in SAP Enterprise Support?

A) Technical Quality Check
B) Message solving
C) Dedicated contact point for the partner
D) 24*7 support for Very High messages

2. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A) Assign the incident to a product component.
B) Provides fixes in the form of patches.
C) Ensure the end user activities are documented step by step.
D) Complete the problem description.

3. You receive a customer message where several issues are reported.
What will be your next step?

A) Start message processing without contacting the customer.
B) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
C) Ask the customer to create one message per issue.
D) Ask your colleagues for processing this message.

4. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) Trace files require further analysis.
B) A note needs to be created based on the result of the investigation.
C) A fix is required.
D) The message requires further qualification.

5. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Root Cause Analysis
B) Work Center
C) Implementation Content
D) Maintenance Optimizer

Solutions: