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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

A) Protocol analysts.
B) Ethnographic study.
C) Activity sampling.
D) Interviewing.

2. What does the O' stand for in the CATVVOE analysis?

A) The owner of the business system under review.
B) The objectives of the business system under review.
C) The opportunities for change in the business system under review.
D) The organisation of the business system under review.

3. Every night, at midnight, a system automatically raises invoices for customers that have placed orders that day. The invoice is sent electronically by email to customers. What is the event that triggers the production of invoices?

A) The batch invoice production job.
B) The receipt of an order from a customer.
C) The email system.
D) Midnight on the system clock.

4. It has been suggested that five clerical posts can be abolished when a new computer system is implemented. Under which category of costs or benefits will this be recorded?

A) Tangible benefits.
B) Tangible costs.
C) Intangible costs.
D) Intangible benefits.

5. A well formed requirement is said to comply with which of the following acronyms?

A) OSCAR.
B) MOSCOW.
C) SMART.
D) MOST.

Solutions: