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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. When using the accessibility feature "Magnify Mode ", what action can be taken to quickly remove the magnification?

A) Swipe down from the top of the screen with two fingers.
B) Go to Option -> Accessibility and disable Magnify Mode
C) Click the center button between the volume keys.
D) Pinch with two fingers on the screen to zoom out.

2. A user is experiencing difficulty activating a second device using BlackBerry@ Web Desktop Manager. What should be checked in BlackBerry Administration Console to ensure a second device can be activated?

A) License limit
B) Email profile
C) Enterprise Proxy
D) BlackBerry Controller

3. A user is unable to delete an application. What steps must be followed?

A) Goto Options-> Security-> Application permissions.
B) Click on the trash icon, in accounts.
C) Hold the screen, then click on any icon.
D) Hold the screen, then click the Trash icon

4. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Settings > Help > Support > Create Report
B) Help > Support > Create Report
C) Options > Help > Support > Create Report
D) Settings > Support > Create Report

5. A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?

A) The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
B) The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
C) The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
D) The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.

Solutions: