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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

A. The customer should be informed.
B. The customer should be responsible.
C. The customer should be consulted.

Question 2

Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

A. Focus on the task at hand instead of on individual team members.
B. Avoid exposing one's own mistakes to the team.
C. Tell the truth in difficult situations.

Question 3

Which users will be able to reset a Single Sign-On User Password?

A. The SSO Manager
B. Admin and Users with the right permission sets.
C. Only the Admin
D. Users above the SSO user in the role hierarchy.

Question 4

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to budgetary constraints.
What should the BA do next?

A. Ask the project manage to re-prioritize .. requirements.
B. Ask the project sponsor to increase the project budget.
C. Ask the project sponsor to request additional resources.

Question 5

While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

A. Prioritize the effort as defined by sales and ask the director to review any service impacts. .
B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
C. Review the effort and impacts with the service team, and work to align requirements across the teams.

Solutions: