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IBM A2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM Tivoli Service Delivery Solutions | - IBM SmartCloud Control Desk - IBM Tivoli Asset Management for IT - IBM Tivoli Service Automation Manager |
| Process Automation and Integration | - Integration and data management - Configuration management database concepts |
| Solution Planning and Implementation | - Deployment and implementation approaches - Solution design considerations |
| IT Service Management Concepts | - IT processes and service management principles - Business requirements and stakeholder analysis |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?
- A. Use the Security module in IBM SmartCloud Control Desk
- B. Use the Problem Management module in the IBM SmartCloud Control Desk
- C. Alter the security properties in the LDAP system using an LDIF update
- D. Modify the profile information access which the problem manager can change on their own
Correct Answer: A 🗳️
What is one aspect of the environment that is important for sizing an IT service management solution?
- A. IT processes in use
- B. quantity of people involved in the service management processes
- C. types of security protocols in use
- D. IT staff certifications
Correct Answer: B 🗳️
What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)
- A. Classification Items Relationships
- B. Asset types
- C. Classification Items Hierarchy
- D. Configuration Items
- E. Configuration Items Types
Correct Answer: D,E 🗳️
A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?
- A. The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
- B. The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
- C. The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
- D. The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
Correct Answer: B 🗳️
What is the purpose of a stakeholder analysis?
- A. to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
- B. to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
- C. to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
- D. to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
Correct Answer: B 🗳️
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