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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A) CRT discharge tool
B) Metal work surface
C) Grounded work mat
D) Wrist strap and cord
E) Static-shielding bags

2. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Reset the logic board PMU.
B) Replace the power supply.
C) Replace the processor (s)
D) Run Apple Service Diagnostic.

3. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) You may hear fan or drive noise
B) The cursor is frozen and the system is unresponsive.
C) The power button or power indicator lights up
D) You don't hear a startup chime
E) You can't connect to the Internet

4. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Have you upgraded to Mac OS X v10.4.8?
B) What type of wireless card is installed in your iMac G5?
C) Can any other computer successfully join her network?
D) Does your ISP support wireless access to the Internet?

5. Which one of the following is NOT a risk when working around CRTs?

A) Electric shock
B) Overheating
C) Toxic materials
D) Implosion

Solutions: