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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) SIP Early Media is fully supported by Webex Contact Center.
B) The only supported codecs are G.711uLaw and G.711aLaw.
C) DTMF signaling can use out of band.
D) Opus codec is natively supported by Webex Contact Center without transcoding.

2. A user requires these capabilities:
- Participate in telephone campaigns.
- Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?

A) Supervisor
B) Standard Agent
C) Administrator
D) Premium Agent

3. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Webex Workforce Optimization (WFO)
B) Webex Connect Platform
C) Calabrio ONE solution
D) Quality Management license
E) Custom Connectors to Conversation Intelligence platforms

4. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) enterprise trunks
B) DNS-based trunks
C) certificate-based trunks
D) registration-based trunks
E) PSTN trunks

5. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
B) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
C) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
D) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.

Solutions: