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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per time schedule
B) a configured job to process inbound emails
C) a configured profile option to schedule the retrieval of emails
D) an inbound message filter per sender

2. One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A) Add fields from the advanced search functionality.
B) Grant the agent Administrator permissions to add new search filters.
C) Create a new search through the application composer.
D) Create several personalized searches and create them to each other.

3. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) The Starts When criteria of the milestones is not True.
B) No default coverages are set up.
C) Entitlement rules are not valid for the service request.
D) The scheduled process has not been set up.

4. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) The queue defined by default is the one assigned to the service request.
B) The service request assignment will be unpredictable.
C) An error will occur; no queue is assigned to the service request.
D) The queue defined in the first evaluated rule is always assigned to the service request.

5. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
D) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Solutions: