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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Configuration Services and Defective Media Retention
B) Next Business Day Onsite and Installation
C) Accidental Damage Protection and Next Business Day Onsite Services
D) Accidental Damage Protection and Defective Media Retention

2. A customer states that the standard base warranty is sufficient. How should you respond?

A) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
B) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
C) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
D) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.

3. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Care Pack Central
B) HP Sales Central
C) HP Channel Services Network
D) HP Support Center

4. HP Next Business Day Onsite services benefit customers in which ways? (Select two.)

A) They help minimize the impact of downtime on the business.
B) They cover repairs due to spills, drops, or electrical surges.
C) They enable IT resources to focus more on the value-added business tasks.
D) They can be enhanced by adding remote support for minimal additional cost.
E) They automatically come with the Image and Application service.

Solutions: