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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which is an invalid data type?

A) Text area
B) Radio
C) Date/time
D) Text field
E) Menu
F) Integer
G) Float

2. Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A) No return events are listed in the incident workflow for the script to use.
B) The script beginning and ending buttons are not enabled for the script pages.
C) No exit or finished event is being triggered on the script pages.
D) The agents are not able to get to the pages where they can end the script.

3. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to use the export and import option.
B) You need to copy and paste the source code across the multiple interfaces.
C) You need to re-create the message template across the multiple interfaces.
D) The change is reflected across all interfaces by default.

4. Which three events are available with the JavaScript API?

A) onbeforesave ()
B) aftersave()
C) onrefresh()
D) onsaveclose ()
E) enclose ()
F) ondataupdated()

5. Which two statements are true about safe mode in relation to add-ins?

A) It allows an agent desktop to log in to the application without any add-ins.
B) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It is a setting that must be enabled at the interface level.
E) It is a profile setting that must be enabled for a profile.

Solutions: